CTX Home Gyms Product Warranties

Check Out Our Warranty Details

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  • New & New Open-Box

    New Equipment comes with a comprehensive 1-year Parts and Labor Warranty*. This warranty safeguards against any mechanical failure not associated with inadequate preventative maintenance that may occur during the first year of ownership. The cost of both the part and the labor for replacement are covered by CTX Home Gyms, ensuring a worry-free experience and providing you with peace of mind in your investment.

  • Refurbished

    Our Refurbished units are refurbished to be in a condition as close to factory as possible. Our refurbished machines are covered with a comprehensive 180-Day Parts and Labor Warranty*.  This warranty covers any mechanical failure not related to preventative maintenance measures that may occur within the first 180 days of ownership. The cost of the part and the labor to replace are covered by CTX Home Gyms.

  • Used

    While our "Used" equipment is fully functional, we do not refurbish these units, and therefore cannot provide warranties for this condition. "Used" equipment offers an excellent opportunity to acquire high-quality commercial gym equipment for your home or gym at significant discounts. For added assurance and protection on your investment, we recommend considering "New" or "Refurbished" equipment.

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Click Here To Read About Our Equipment Conditions

Warranty Coverage Overview

Comprehensive Protection: Nationwide warranty coverage ensures your investment is protected, whether you're local to Austin, TX area or out-of-state. 

What Our Warranty Covers 

  • Catastrophic Failures: Full coverage for major malfunctions rendering equipment inoperable. 
  • Odd Noises: Coverage for unusual sounds indicating potential issues: 
  • Mechanical issues / Console issues 
  • Mechanical Wear or damage to components. 
  • Misalignment or loose parts. 
  • Electrical/Console Failures: Covers parts and labor for non-user-caused malfunctions, examples like water damage or cracked displays etc. 

Nationwide Warranty Coverage 

  • Freight Damage: Warranty remains valid. 
  • No Returns: Freight damage does not qualify for returns. 
  • Proof Required: Photos or descriptions required for broken parts. 

Easy Claim Process 

  • File a Claim: Start through our customer service portal at ctxhomegyms.com/warranty 
  • Diagnostic Video Call: Participate to identify the issue. 
  • Alternative: Use your own technician, with reimbursement if covered by warranty. 
  • Repair/Replacement: We handle parts and labor, ensuring no extra cost. 

CTX Care Plus Extended Warranty

$199.00 USD
$199.00 USD
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About the Extended Warranty

At CTX Home Gyms, we understand that your fitness equipment is an investment in your health and wellness. That's why we offer our exclusive Extended Warranty Program, designed to provide you with additional protection and peace of mind for your high-quality gym equipment.

Key Features

  • Eligibility: Available for New, New Open-Box, and Refurbished equipment.
  • Easy Claim Process: Hassle-free claims process with dedicated support from the CTX Home Gyms team.

Benefits of the Extended Warranty

  • Long-Term Assurance: Enjoy a longer period of worry-free use, knowing that your equipment is protected.
  • Cost Savings: Avoid unexpected repair costs with our extensive coverage.
  • Trusted Support: Backed by CTX Home Gyms' commitment to quality and customer satisfaction.

*Warranty reimbursement may be denied for failures attributed to inadequate care or insufficient preventative maintenance of the machine. New owners are expected to properly maintain and clean their equipment to ensure continued performance and longevity.

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