Privacy policy

Privacy Policy

Overview

This Privacy Policy describes how CTX Home Gyms (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://www.ctxhomegyms.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

When you visit the Site, we collect certain information about your device and your interaction with the Site, as well as information necessary to process your purchases.

Information You Provide to Us

We may collect personal information when you:

  • Place an order or attempt to place an order
  • Submit a return, warranty, or contact request
  • Opt in to email or SMS communications

This information may include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)
  • Order details and purchase history
  • Photos or documentation submitted for returns or warranty claims

Automatically Collected Information

When you visit the Site, we automatically collect certain information, including:

  • IP address
  • Browser type and device information
  • Pages viewed and interactions
  • Referring websites or search terms
  • Cookies and similar tracking technologies

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders
  • Arrange shipping and freight delivery
  • Communicate order confirmations, updates, and delivery coordination
  • Provide customer service, warranty support, and returns processing
  • Send marketing or promotional communications (if you opt in)
  • Improve our website, services, and customer experience
  • Detect and prevent fraud or misuse

SMS & Email Communications

By providing your phone number or email address, you consent to receive transactional communications related to your order, including confirmations, shipping updates, and delivery coordination.

If you opt in to promotional communications, you may receive marketing messages. Message frequency may vary. Message and data rates may apply.

You may opt out at any time:

Consent to receive communications is not a condition of purchase.

Sharing Your Personal Information

We share your personal information only as necessary to operate our business, including with:

  • Payment processors
  • Shipping and freight carriers
  • Website hosting and e-commerce platforms (such as Shopify)
  • Marketing and analytics providers (if applicable)
  • Service providers assisting with returns, warranty claims, or customer support

We do not sell your personal information.

Behavioral Advertising & Analytics

We may use cookies or similar technologies to help us understand how customers use the Site and to improve our marketing efforts.

You can opt out of targeted advertising through:

  • Google Ads Settings
  • Facebook Ad Preferences
  • Your browser’s privacy controls

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal, tax, or regulatory requirements
  • Resolve disputes or enforce our agreements

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications

To exercise these rights, contact us using the information below.

Data Security

We take reasonable measures to protect your personal information. Payment information is processed securely by third-party providers and is not stored on our servers.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children’s Information

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be effective immediately upon posting to the Site.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

CTX Home Gyms
Email: sales@ctxhomegyms.com
Phone: (512) 591-8553
Website: https://www.ctxhomegyms.com