Privacy policy

Build A Gym Shipping Policy

Build A Gym ships new, remanufactured, and used commercial gym equipment throughout the United States. This policy applies to orders placed on buildagym.com and builtstrength.com. Due to the size and weight of many of our products, orders may ship via standard parcel carriers or LTL freight.

Please review the information below carefully to understand our shipping process and delivery requirements.

Processing & Transit Times

  • Orders are typically processed within 2-3 weeks, unless otherwise noted on the product page.
  • Transit times vary based on product type, carrier, and delivery location.
  • Estimated delivery timelines are provided as a courtesy and are not guaranteed.

Once an order has shipped, tracking information will be provided via email.

Shipping Methods

Depending on the item(s) purchased, your order may ship via:

  • UPS / FedEx (small parcel)
  • LTL Freight (palletized commercial freight)

Freight orders ship under one of the following delivery levels, selected at checkout or confirmed with our team based on the equipment ordered:

  • LTL Driveway — curbside/driveway delivery, the standard freight option. The carrier delivers to the end of your driveway or the nearest accessible point for a freight truck; the customer is responsible for moving equipment from that point.
  • Garage Delivery — delivery into the garage or immediate entryway, where site access allows.
  • White Glove — delivery, staging, and unpacking at the customer's specified location. Assembly and installation are separate services and are not included unless purchased.
  • Customer Pickup — pickup at one of our warehouses by appointment.

Unless a different delivery level was purchased or arranged in advance, freight shipments default to LTL Driveway (curbside) delivery.

Freight Delivery Requirements

LTL freight deliveries require preparation by the customer. Customers are responsible for:

  • Ensuring the delivery location is accessible to a freight truck
  • Confirming business hours or on-site availability
  • Notifying us in advance if a liftgate or special delivery access is required

Failure to provide accurate delivery information may result in additional carrier fees.

Delivery Appointments & Redelivery Fees

Freight carriers may schedule a delivery appointment prior to arrival. Missed appointments, refused deliveries, or inaccessible locations may result in re-delivery or storage fees.

Any additional charges incurred due to missed delivery appointments, incorrect address information, or inaccessible delivery locations will be the responsibility of the customer and may be billed after delivery.

Inspection at Delivery (Very Important)

All shipments must be inspected at the time of delivery. Before signing the delivery receipt:

  • Inspect the packaging and equipment for visible damage
  • Note any damage clearly on the delivery receipt
  • Take photos of damage when possible

Signing for a shipment without noting visible damage may void eligibility for freight damage claims.

Concealed Damage

Some damage is not visible from the outside of the packaging at the time of delivery. If damage is discovered after delivery that was not visible during inspection, contact us within 5 business days of delivery to file a concealed damage claim. Claims reported after this window may not be eligible for coverage, as freight carriers require prompt notice of concealed damage.

Damaged Shipments

If damage is discovered at delivery:

  • Document it on the delivery receipt
  • Take clear photos
  • Submit a freight claim immediately at buildagym.com/freightclaim, including your order number

Damage claims are handled through our freight claim and warranty process and are separate from standard returns.

Risk of Loss

Risk of loss transfers to the customer upon delivery. Build A Gym is not responsible for damage, loss, or theft occurring after delivery has been completed. For White Glove deliveries, delivery is considered complete once the equipment has been placed and staged at the agreed location, not once it is assembled or installed.

Shipping Costs

  • Shipping costs are calculated at checkout unless otherwise stated.
  • Outbound shipping charges are non-refundable.
  • Return shipping, if applicable, is the responsibility of the customer. See our Return, Exchange & Refund Policy for full details.

Questions About Shipping

If you have questions about shipping, delivery access, or freight requirements before placing an order, please contact us:

Build A Gym
📧 sales@buildagym.com
📞 (512) 591-8553