Refund policy

CTX Home Gyms Return & Refund Policy

At CTX Home Gyms, we stand behind the quality of our equipment and aim to be fair and transparent with our customers. Please review the following return, cancellation, and refund terms carefully before purchasing.

Order Cancellations

  • Within 48 Hours of Purchase
    Orders may be canceled within 48 hours of purchase, provided the order has not shipped. No fees apply during this window.
  • After 48 Hours (Pre-Shipment)
    Orders canceled after 48 hours are subject to a 15% cancellation fee to cover processing and handling costs.
  • After Shipment
    Once an order has shipped, it is no longer eligible for cancellation and must follow the return process outlined below.

Returns

Return Eligibility Window

Returns must be submitted within 14 days of receiving your shipment.

All returns must be initiated through our returns portal:
https://www.ctxhomegyms.com/returns

Returns submitted outside this window will not be accepted.

Return Authorization Required

  • All returns require approval from CTX Home Gyms prior to shipment
  • Unauthorized returns may be refused upon delivery

Condition Requirements

Returned items must arrive in the same condition as originally received, as determined by CTX Home Gyms upon inspection.

New-in-Box Items
  • Must show no signs of use, wear, installation, or damage
  • Must include all original components, hardware, manuals, and packaging
Remanufactured Items
  • Must be returned in the same condition as shown in the post-production photos provided at the time of sale (provided automatically via email)
  • Any additional cosmetic or functional damage may result in partial or denied refunds
Freight (LTL) Items
  • Must be properly packaged and secured for freight transit
  • Packaging method must be approved by CTX Home Gyms prior to providing a shipping label
  • Inadequate packaging that results in transit damage may void the return

Non-Returnable Items

  • Custom color equipment
  • Custom or made-to-order products
  • Clearance or “used / as-is” items (if designated at purchase)
  • Equipment that has been installed, assembled, or used

Fees & Shipping

  • A 15% restocking fee applies to all approved returns
  • Outbound (original) shipping costs are non-refundable
  • Return shipping is the responsibility of the customer

Inspection & Refunds

  • All returned items are inspected upon arrival
  • If additional damage, missing parts, or excessive wear is identified, refunds may be reduced or denied
  • Approved refunds are issued to the original payment method

Refunds are processed after intake and inspection. Please allow 7–10 business days after inspection for refunds to be completed.

Damaged or Defective Items

If your order arrives damaged or defective, submit a warranty or damage claim immediately at:
https://www.ctxhomegyms.com/warranty

Please include your order number and clear supporting photos. These cases are handled separately from standard returns to ensure a fast and fair resolution.

Items damaged during transit are covered under our freight claim process. If you choose to return an item damaged in transit instead of proceeding with warranty repair or freight claim resolution, the return will be processed under the standard return policy and will be subject to the 15% restocking fee.

Policy Acknowledgment

By completing a purchase with CTX Home Gyms, you acknowledge and agree to this Return & Refund Policy in full.