Every machine we sell
Warranty Coverage
Coverage starts the day it lands, not the day you ordered it.
- 1 Year
- Parts and labor New and remanufactured alike, backed by us — not a third party.
- Lifetime
- Frame coverage on new The steel is warranted for as long as you own the machine.
- Every ZIP
- Service anywhere in the country Coverage travels with the machine, wherever it ends up.
Warranty Coverage
What is covered, for how long, and what keeps it valid. Coverage begins on the date of delivery and applies only to the original purchaser at the original installation address.
Warranty Coverage
Coverage begins on the date of delivery
New Equipment
1-Year
Parts & Labor
Full coverage against defects in materials and workmanship under normal use.
Remanufactured
1-Year
Parts & Labor
Functional performance guaranteed. Certain cosmetic conditions are excluded.
Used / As-Is
No
Warranty
Sold in present condition with no coverage of any kind.
BUILT Care+
+1 Year
Parts & Labor
Extends mechanical & electrical coverage only. Does not extend consumables or consoles beyond Year 1.
Conditions
- Register within 30 days of delivery
- Original purchaser only
- Original installation address
- Non-transferable
Coverage Clock
Starts the day it lands
48 Hours
Report freight damage, missing parts, upholstery damage
30 Days
Register the warranty — required for coverage
90 Days
Selector pins & high-friction wear items covered through day 90
Year 1
Parts, labor, consoles and consumables
Year 2
Care+ only — mechanical & electrical. No consoles, no consumables.
Remanufactured — What To Expect
Reconditioned to perform like new. It will not always look new.
What We Do — And Cover
- Full mechanical and electrical function tested to specification
- Drive belts, walking belts, cables and grips replaced as standard
- Bearings, bushings, pulleys and guide rods inspected and serviced
- Frames and welds inspected for structural integrity
- Motors, boards and consoles tested under load
- Torn or structurally compromised upholstery replaced before shipping
- Rust removed from structural surfaces; cosmetic touch-up applied
- Critical hardware — bolts, pins and safety fasteners — replaced
Normal — Not Defects, Not Covered
- Minor scratches, scuffs, dings or faded paint on frames
- Touch-up paint that does not perfectly match color or sheen
- Minor cracks, chips or discoloration on plastic shrouds
- Faded or worn decals and logo stickers
- Light surface oxidation on chrome handles and handrails
- Cosmetic upholstery wear that does not affect structural support
- Weight plate paint chips from prior rack-and-unrack use
- Streaming apps, Wi-Fi, Bluetooth and connected-fitness features
The Core Promise
Every remanufactured unit that leaves our facility operates to full mechanical and electrical specification. Cosmetic wear consistent with prior use is the product as described. If a unit does not perform to specification, that is a warranty matter — and we will address it.
Required Maintenance
Coverage is conditional on it
Commercial settings require professional PM every 6 months with a dated service record on file.
48
Hours To Report
Freight damage is a carrier claim, not warranty
- Inspect everything before signing the delivery receipt
- Note visible damage or missing items on the receipt — be specific
- Photograph and video the damage before unpackaging
- Report concealed damage at buildagym.com/freightclaim
File A Claim
- 01 Submit at buildagym.com/warranty
- 02 Add photos and video of the issue
- 03 Join the video diagnostic call
- 04 Approved parts and labor authorized
Claims must be filed within 30 days of first noticing the issue.
File A Warranty ClaimDownload The Full Terms
The complete warranty document you sign to register coverage, and the full remanufacturing guide. Both open as Word documents.
Warranty Registration & Verification of Understanding
The complete warranty terms, including exactly what BAG Care+ extends and what stays at year one. This is the document you sign to register coverage after purchase.
Download the warranty documentUnderstanding Remanufactured Equipment
The full guide: our seven-stage reconditioning process, the complete list of what we replace as standard, and every cosmetic condition that is considered normal on a remanufactured machine.
Download the remanufactured guideWarranty FAQ
The questions that come up before a claim is filed.
Coverage begins on the date of delivery and must be registered within 30 days. It applies to the original purchaser at the original installation address and is non-transferable — resold, gifted or relocated equipment is not covered without prior written authorization.
No. Remanufactured equipment is reconditioned to perform like new, not to look new. Scratches, scuffs, touch-up paint variation, faded decals, chrome oxidation and cosmetic upholstery wear are normal and expected. If the unit does not perform to mechanical or electrical specification, that is a warranty matter and we will address it.
Consoles and electronic displays are covered for Year 1 only, across every equipment type. BUILT Care+ extends mechanical and electrical coverage into Year 2 but does not extend console or consumable coverage.
Yes. Coverage is conditional on proper preventative maintenance, and records may be requested at the time of a claim. Commercial environments require professional PM every six months with a dated service record — without one, claims on drive components, belts, decks and motors are denied.
Freight damage is a carrier claim, not a warranty claim, and your actions at delivery determine whether it can be filed. Note damage on the delivery receipt before signing, photograph it before unpackaging, and report concealed damage within 48 hours at buildagym.com/freightclaim.
For some issues, yes. Belt tension and tracking, cable seating, cam orientation, guide rod alignment and hardware torque are covered when a CTX-authorized provider performed the installation. When installed by the customer or an unauthorized party, those are installation matters and are handled as billable service calls.
Have A Warranty Question?
Claims are filed at buildagym.com/warranty — this form is for everything before that.