CTX Home Gyms
Tie Downs
Tie Downs
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Have A Question? Find Your Answers Here
Do Your Products Come With Warranties?
We offer Comprehensive Warranties on most our our equipment. You can find out more information about Condition Description and Warranties here.
I have a warranty request, where do I submit this information?
You can find our Warranty Request Form Here.
Fill out your order information and our support team will reach out to you to resolve any potential malfunctions.
What is Your Return Policy?
Your satisfaction is important to us. We provide high-quality commercial gym equipment designed to meet a range of fitness needs.
Product Quality and Issue Resolution
While we do not accept returns or exchanges, we stand by the quality of our products. If an item is defective or damaged upon arrival, please submit a warranty request immediately with your order number and details about the product issue. We will respond promptly and work with you to address the problem.
Making Informed Purchases
We encourage all our customers to review product descriptions, specifications, and reviews thoroughly before making a purchase. Our customer service team is readily available to answer any questions or provide additional information about our products. Please feel free to reach out to us at sales@ctxhomegyms.com before finalizing your purchase.
You can find more information about our return policy here.
Where does CTX ship to?
CTX Home Gyms offers convenient Nationwide Curbside Delivery for most machines. You can easily calculate real-time shipping costs for your location using the shipping calculator on each product page.
Our delivery process is meticulous, with all items packed on custom CTX branded pallets and undergoing a thorough Quality Control Checklist before dispatch. We use only insured and verified vendors for shipping, providing tracking information and handling any freight issues in-house for a worry-free experience.
For bulk wholesale orders, we ship worldwide, provided the order is large enough to fill a shipping container. Note that our Nationwide Curbside Delivery covers the 48 contiguous states, excluding Hawaii and Alaska.
Remember, Nationwide Curbside Delivery includes delivery to your driveway. If you require in-home installation, we can assist by referring you to third-party vendors. For any instances of freight damage, please refer to our Freight Claims page.
Does CTX offer financing?
CTX offers financing through Shop Pay & Affirm with as low as 0% APR and up to 36 month terms. These financing options are available at checkout! A financing example would be: on a $700 purchase, you may pay $63.18 for 12 months with a 15% APR.
Don't See A Specific Piece You're After?
Whether you're searching for a flagship treadmill, unique strength machines, or any other specialized gym gear, we're here to help. Our dedicated team excels in finding and delivering exactly what you're looking for, even if it's not currently listed on our site.
At CTX Home Gyms, your fitness goals and equipment needs are our top priority. Let us do the legwork in finding the perfect gym equipment for you.
Fill out our'wishlist' form to be in contact with our inbound equipment specialists.
If an item is out of stock, when will it return?
Our inventory is as dynamic as your workouts! We constantly receive fresh stock from a variety of sources, which means we can't always pin down an exact restock date for specific items. To keep you in the loop, our online catalog is updated hourly, so those must-have items are listed pronto once they're gym-floor ready.
For those who like to get ahead of the crowd, follow us on Instagram @ctxhomegyms for real-time sneak peeks of incoming gear. It’s your chance to call dibs on the best equipment before it even makes its grand entrance on our website.
Keep an eye out – your next favorite piece of equipment could be just an update away!