Política de envío

Build A Gym Shipping Policy

Build A Gym ships new, remanufactured, and used commercial gym equipment throughout the United States. This policy applies to orders placed on buildagym.com and builtstrength.com. Due to the size and weight of many of our products, orders may ship via standard parcel carriers, LTL freight, or Full Truckload (FTL) freight.

Please review the information below carefully to understand our shipping process and delivery requirements.

Processing & Transit Times

  • Preparation time varies by the selected product and variant, condition, current inventory, and production schedule. Request a current estimate for your selected equipment and destination before ordering. Preparation time and carrier transit are separate; an estimate is not a guaranteed arrival date.
  • Transit times vary based on product type, carrier, and delivery location.
  • Estimated delivery timelines are provided as a courtesy and are not guaranteed.

Once an order has shipped, tracking information will be provided via email.

Shipping Methods

Depending on the item(s) purchased, your order may ship via:

  • UPS / FedEx (small parcel)
  • LTL Freight (palletized commercial freight)

Freight orders ship under one of the following delivery levels, selected at checkout or confirmed with our team based on the equipment ordered:

  • Driveway Delivery — liftgate delivery to the accessible curb or driveway. Garage placement, room placement, assembly, and debris removal are not included.
  • Inside Delivery & Assembly — first-floor room placement, assembly, functional testing, and packaging removal. Stairs, tight access, unusual equipment, and other exceptions require review and may cost extra.
  • Customer Pickup — pickup at our warehouse after a ready notice and a confirmed appointment.

Confirm the selected delivery service on your order. Existing orders retain their purchased scope: an older Garage Delivery or White Glove label does not automatically include assembly. FTL packaging may be palletized, crated, floor-loaded, or loose-loaded. Confirm the truck, unloading equipment, staffing, access, and purchased installation scope before dispatch; do not assume the driver supplies unloading equipment.

Freight Delivery Requirements

LTL freight deliveries require preparation by the customer. Customers are responsible for:

  • Ensuring the delivery location is accessible to a freight truck
  • Confirming business hours or on-site availability
  • Confirming special access needs before dispatch. Driveway Delivery includes a liftgate; FTL unloading requirements depend on the confirmed truck and load plan

Failure to provide accurate delivery information may result in additional carrier fees.

Delivery Appointments & Redelivery Fees

Freight carriers may schedule a delivery appointment prior to arrival. Missed appointments, refused deliveries, or inaccessible locations may result in re-delivery or storage fees.

Any additional charges incurred due to missed delivery appointments, incorrect address information, or inaccessible delivery locations will be the responsibility of the customer and may be billed after delivery.

Inspection at Delivery (Very Important)

All shipments must be inspected at the time of delivery. Before signing the delivery receipt:

  • Inspect the packaging and equipment for visible damage
  • Note any damage clearly on the delivery receipt
  • Take photos of damage when possible

Record visible damage before signing whenever possible. If damage was not noted, contact Build A Gym immediately for a manual claim review; eligibility is not automatically denied by this statement.

Concealed Damage

Inspect your delivery before signing and record visible damage on the delivery receipt. Report concealed freight damage within 48 hours of delivery at buildagym.com/freightclaim. Keep all packaging and send photos of the equipment, packaging, and delivery receipt. If more than 48 hours have passed, contact us immediately so we can review the available claim options.

Damaged Shipments

If damage is discovered at delivery:

  • Document it on the delivery receipt
  • Take clear photos
  • Submit a freight claim immediately at buildagym.com/freightclaim, including your order number

Freight damage claims and warranty repair are separate from standard returns and do not carry a restocking fee for the claim or repair itself. If a delivery arrives damaged, document the damage and contact us at (512) 591-8553 while the driver is present when possible. If Build A Gym authorizes refusal because of freight damage, we will not apply a 15% restocking fee to that refusal; the claim team will confirm the remedy. Other refusals may be treated as returns with applicable return freight and restocking charges. Do not attempt unsafe unloading.

Risk of Loss

Risk of loss transfers to the customer upon delivery. Build A Gym is not responsible for damage, loss, or theft occurring after delivery has been completed. Service completion follows the scope purchased on the order. Current Inside Delivery & Assembly includes assembly, testing, and packaging removal; historical service labels retain the scope originally purchased.

Shipping Costs

  • Shipping costs are calculated at checkout unless otherwise stated.
  • Outbound shipping charges are non-refundable.
  • Return shipping, if applicable, is the responsibility of the customer. See our Return, Exchange & Refund Policy for full details.

Questions About Shipping

If you have questions about shipping, delivery access, or freight requirements before placing an order, please contact us:

Build A Gym
Email: sales@buildagym.com
Phone: (512) 591-8553