Frequently Asked Questions

CTX is a Texas-based company specializing in new, used, and remanufactured commercial gym equipment for home and commercial gyms.
We buy, sell, service, and install equipment nationwide.

We combine deep product knowledge, honest pricing, and hands-on support with the deepest discounted equipment on the market.

Yes — our team inspects, rebuilds, and tests used commercial pieces to extend their life and performance and offer for sale at deep discounts compared to new.

Absolutely — we carry select new brands as well as our own BUILD line, which is our exclusive line of commercial-grade machines for home and commercial use.

BUILD is our exclusive equipment line — commercial quality, refined by us, sold only by us.

BUILD is engineered for both. It’s the same quality you’d find in a college rec center or private training studio — just accessible for home setups too

BUILD delivers true commercial-level feel and durability, without the inflated price tag or unnecessary extras. Every piece is designed to hold up under real daily use — whether that’s in a busy training studio or your own garage. Heavy-gauge steel, smooth mechanics, clean welds, smart features — no fluff, just honest, overbuilt equipment that does exactly what it’s supposed to do.

Yes — free warehouse pickup is available by appointment at our Jarrell, TX location.

We do! We can deliver curbside, place equipment inside, assemble it, and haul away packing. You can see the cost for this on the product page when you add the item to your cart.

Shipping rates are calculated on the product page or at checkout. If you have questions about a freight rate you are seeing feel free to reach out to
customer care at (512) 591-8553

We have different warranty lengths for different conditions. You can see each product’s warranty length on the product page. You can view more details
about warranties here

100% — we offer free consults and can map out floor plans, equipment lists, and financing options. You can schedule a consultation here.

We’re here for the long run — we stock parts, offer service support, and can help with repairs or upgrades whenever you need them. Plus, we have a
network of trusted technicians covering every zip code in the country, so help is always close by if you ever need it.

We get it — things happen. Reach out and we’ll do what we can to adjust your order if it hasn’t shipped yet. After shipping, orders cannot be cancelled.

All sales are final. We do not accept returns or exchanges. However, if your item arrives defective or damaged, please submit a warranty request immediately with your order number and details about the issue.

To report a defective or damaged item, please submit a warranty request through our Warranty Request Form at ctxhomegyms.com/warranty. Provide
your order information and details about the issue, and our support team will reach out to resolve the problem.

If your shipment arrives with freight damage, please inspect the item upon delivery and document any damages with clear photos. Notate any issues on
the Bill of Lading and submit a claim through our dedicated portal at ctxhomegyms.com/freight-claim. Our team is committed to resolving any
issues promptly. NOTE: We cannot help with freight claims if there is no notation of damage on the Bill of Lading at delivery.